Answers Before You Order

The questions we hear most from first-time buyers. Still stuck? A real person replies within a business day.

About Us

Do you have showrooms we can visit?

We sell directly to consumers and don't operate showrooms — it's how we cut out the middleman and keep prices below traditional retail. Our product photos are true to life, and every order is backed by a straightforward return policy (see our Returns Policy).

If you have any questions, or if we can help in any way, please don't hesitate to contact us anytime.

Who is Outdoor Nook?

Outdoor Nook is part of Terrace Living, registered at 6210 N. Jones Blvd #750804, Las Vegas, NV 89130. For nearly 30 years, Terrace Living has designed and manufactured indoor and outdoor furniture for major US retailers — Outdoor Nook sells directly to you, cutting out the traditional retail middleman.

Have questions before you buy? Our team is happy to help — contact us anytime.

Returns & Exchanges

Are shipping charges covered if I return my recliner?

Yes — within 14 days of delivery, you don't pay anything for return shipping; it's covered as part of your full refund. After 14 days, you can still return your furniture within 90 days, but a 20% restocking fee applies and you'll be responsible for shipping costs, which are no longer refundable.

We can only accept returns on undamaged, unmodified products in clean, original condition with all packaging and parts intact. Exchanges are treated the same as returns.

Items marked “final sale,” “clearance sale,” “as is,” or “made-to-order” aren't eligible for return — any excluded item is noted on its product page.

To start a return, contact us at cs@outdoornook.com or call 1-800-296-0232. Full details in our Returns Policy.

Product Details

Why are Sunbrella® fabric options more expensive?

Sunbrella® fabrics use patented, solution-dyed acrylic that resists fading, UV damage, mildew, and stains far better than standard outdoor fabric — and that durability is backed by an industry-leading warranty. The premium reflects the materials and performance, not just the name.

Learn more directly from Sunbrella: sunbrella.com.

What's different about each recliner collection, like Keywest or Huntington?

Our collections vary mainly in chair size, wicker and fabric color options, and weave pattern — from classic to contemporary.

Find out more about each collection — Explore the Range.

What is the reclining mechanism made of?

Frames are built from rust-proof aluminum. The reclining mechanism beneath the cushions is zinc-plated, e-coated steel — a two-stage rust-resistant treatment made for outdoor use — so every swivel, glide, and recline keeps moving smoothly season after season.

What is the weight capacity of the recliners?

All our outdoor recliners are built for reliable support and durability, with a weight capacity of up to 300 lbs. per seat.

Are your recliners suitable for very tall people?

Yes. All our recliners are built with generous dimensions. Malibu II, Huntington and Shoreline are our largest and are similar in size, so they are the roomiest place to start if you are on the taller side. Newport is mid-sized and Keywest is our most compact. Every product page has full dimension diagrams so you can compare.

For personalized sizing help, browse our recliner collection or contact our support team.

Can I order fabric swatches and wicker samples?

We no longer send physical fabric and wicker swatches — we've moved to high-resolution digital images and detailed descriptions so you can compare textures and colors accurately from home. This also cuts down on the waste and shipping footprint of physical samples.

Need help choosing? Reach out to our team — we're happy to help.

Orders & Shipping

What does “In Stock” and “Pre-Order” mean?

In Stock items are ready to go — we process and hand them to FedEx within 2–3 business days of confirmed payment.

Pre-Order items aren't in hand yet. Each product page states the earliest ship date, so you know exactly when it will go out before you buy.

When can I expect my order?

Total delivery time has two parts: how long it takes us to process your order, and how long FedEx takes to deliver it once it ships.

Order processing: new orders are processed and handed to FedEx within 2–3 business days of confirmed payment (credit card payments typically confirm within 1–2 business days; ACH and debit payments can take 3–5 business days to clear, and orders paid this way ship once payment is confirmed).

FedEx delivery: once your order ships, FedEx transit typically takes another 3–5 business days, depending on distance.

Pre-orders, back-ordered items, and custom Sunbrella fabric orders follow separate lead times shown at checkout. Questions about your order? Email cs@outdoornook.com.

How much is shipping?

Outdoor Nook offers FREE delivery by FedEx on all orders. We currently ship to all 48 contiguous United States.

An additional fee applies for orders to Alaska, Hawaii, Puerto Rico, and other US territories — contact us for a quote.

Where do you ship?

We currently ship to all 48 contiguous United States. See “When can I expect my order?” above for delivery timing, or our full Shipping Policy.

Assembly & Care

Is assembly required for my new recliner?

Minimal assembly, no tools required. Unbox your recliner, attach the back section to the main frame until it clicks into place, and you're ready to sit — most customers are set up within minutes.

Questions during setup? Contact our support team.