Privacy policy

EFFECTIVE 14 SEPTEMBER 2026

Terrace Living Co., Inc. (dba Outdoor Nook USA) ("Company," "we," "us," or "our") respects your right to privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase on www.outdoornook.com (the "Site").

By visiting the Site, you accept the terms of this Privacy Policy. Any links to third-party websites on the Site are clearly identifiable as such, and we are not responsible for the content or privacy practices of those sites.

1. Information We Collect

Personal Data — information that identifies you or can be used to contact you, such as your name, mailing address, email address, phone number, and payment information. We only collect this when you voluntarily provide it — for example, when you place an order, create an account, contact customer service, or sign up for email or SMS updates.

Non-Personal Data — aggregate, statistical information about visitors to our Site, such as browser type, device type, approximate location, and pages viewed. This data does not identify you individually.

2. Cookies and Tracking Technologies

The Site runs on Shopify and uses cookies and similar technologies — including Shopify's own platform cookies (for example, to operate your shopping cart and checkout) and cookies or pixels from the third-party services listed in Section 4 (advertising and analytics platforms, and our email/SMS marketing platform) — to operate the Site, remember your preferences, measure Site performance, and show you relevant advertising on and off the Site.

You can control cookies through your browser settings, including blocking or deleting them. Note that disabling cookies may affect your ability to use certain features of the Site, such as the shopping cart or checkout.

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including payment, shipping, and customer service;
Communicate with you about your order, account, or inquiries;
Send you marketing communications by email or SMS, where you have opted in, and let you opt out at any time;
Understand how visitors use the Site so we can improve it;
Measure and improve the performance of our advertising; and
Comply with legal obligations and protect against fraud or misuse of the Site.

4. Disclosure of Information to Third Parties

We do not sell your personal data for money. We do share information with service providers who help us run the Site and our business, including:

Shopify — our e-commerce platform and payment processing;
Meta (Facebook/Instagram) and Google (Google Ads/Google Analytics) — advertising and analytics, including retargeting ads based on your visit to the Site;
Klaviyo — email and SMS marketing;
Shipping carriers, to deliver your order; and
Professional advisors and authorities, where required by law, subpoena, court order, or to protect our legal rights.

These providers may set their own cookies or use your information under their own privacy policies, in addition to acting on our instructions.

5. Your Privacy Choices, Including for California Residents

Depending on where you live, you may have rights under laws such as the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we hold about you, to request its deletion or correction, and to opt out of certain sharing of information with advertising partners for targeted advertising ("sale" or "sharing" under California law).

You can exercise these choices, including opting out of targeted-advertising sharing, on our Your Privacy Choices page, or by contacting us using the details in Section 11. We will not discriminate against you for exercising these rights.

6. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

7. Sale of Business

If we are involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

8. Data Security

We take reasonable technical and organizational measures to protect your personal data. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights: Access, Correction, and Deletion

You may request to access, correct, or delete the personal data we hold about you by emailing cs@outdoornook.com. We will respond within a reasonable time and may need to verify your identity before fulfilling certain requests.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted to the Site, and the "Effective" date at the top will be updated accordingly. If we materially change how we use previously collected personal data, we will notify you by email where required.