Refund policy

Can I return my Outdoor Nook furniture?

You can return your Outdoor Nook furniture for a full refund within 14 days of delivery.

After that, you can still return your furniture within 90 days, but a 20% restocking fee applies, and original shipping costs are non-refundable after the initial 14-day window.

We are only able to accept returns on undamaged or unmodified products. Returns must be in clean, original condition with all packaging and parts intact—damaged, dirty, or unsellable returns may not qualify for a refund. Returned products must be available for pickup in their original packaging.

To start a return, contact us at cs@outdoornook.com or call 1-800-296-0232.

Non-returnable items

Items marked "final sale," "clearance sale," "as is," or "made-to-order" are not eligible for return. Any item excluded from returns will be noted as such on its product page.

Damages and defects

Please inspect your order upon delivery. If an item is damaged, defective, or the wrong item was sent, contact us right away so we can evaluate the issue. We'll repair or replace items with defects in workmanship or materials within the initial 14-day period—photographs and proof of the issue are required.

Exchanges

Exchanges are treated the same as returns. The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

Once your return is received and inspected, we'll let you know whether it's been approved. If you have questions about the status of your return, contact us at cs@outdoornook.com.